Any use of the Loosto Solution Services is subject to prior acknowledgment and acceptance of the General Terms of Use and Privacy Policy.
We respect your concerns regarding the protection of your privacy and personal data.
This Personal Data Protection Policy (hereinafter the "Policy") aims to provide details on the purposes/reasons for which we collect your data on our website and via the Loosto mobile application (hereinafter referred to respectively as the "Site" and the "Application"), how we use them, and the rights you have.
The site ensures the collection and processing of personal information in accordance with privacy laws, notably Law No. 2010/021 of December 21, 2010, regulating e-commerce in Cameroon.
This Policy may be amended, supplemented, or updated, notably to comply with any legal, regulatory, jurisprudential, or technical developments. We invite you to regularly consult this Policy to stay informed of the current version. You will also be notified of any changes to this Policy.
I. What personal data is collected?
The data that may be collected on the Site and the Application are as follows:
- Your first and last name
- Your email address
- Your phone number
- Your date of birth
- Your gender
- Your password
- The registration number with the National Order of Physicians of Cameroon
II. Why are these data collected?
In the context of using the Site and the Application and the Services offered therein, your personal data may be collected and processed by Loosto to:
- Connect you with a Healthcare Professional;
- Allow you to manage appointments made with Healthcare Professionals;
- Process your request when you contact us via our contact form;
- As part of the management of our cookies;
- To improve navigation on the Site or use of the Application, the quality of the services offered, and appointment tracking;
- To manage requests related to your rights;
- To carry out statistics, in particular on the activities carried out on the Site/Application;
III. Who are the recipients of the collected personal data?
The recipients of your personal data are:
- Healthcare Professionals when making appointments;
- Authorized persons within the support team responsible for executing the services concerned. They only have access to the data necessary for their functions;
IV. What are your rights and remedies?
In accordance with regulations, you have the right to access your personal data, rectify and erase it, as well as a right to limit processing, a right to portability, and a right to object.
You also have the right to define your directives regarding the conservation, erasure, and communication of your personal data after your death.
To exercise these rights, you can contact us by email at the following address: privacy@loosto.com.
You will need to indicate the personal data you wish to correct, rectify, or erase and identify yourself precisely with a copy of an identity document. We will do our best to respond satisfactorily to your requests and in accordance with the legislation and regulations in force.
Note: We inform you that the deletion of certain data could lead to the cancellation of scheduled consultations.
V. What is Loosto's cookie policy?
When consulting our Site or our Application, cookies may be deposited and stored on your terminal (computer, tablet, smartphone, etc.).
This cookie policy aims to specify the different types of cookies and other similar technologies that may be used on our Site or our Application.
A cookie is a small text file that a website may deposit on the hard drive of your terminal. It records information relating to the navigation of your terminal on the site (such as, for example, the pages visited, the date and time of consultation, etc.) and is installed on the browser.
Why do we use cookies?
Cookies allow us to improve navigation on the site, optimize and personalize our services on the site, as well as measure audiences to offer you a website that meets your expectations and preferences.
If you do not wish to receive cookies from our website, you can configure your browser to refuse them, block them entirely, or be notified when you receive one, asking you whether or not you accept the placement of such a cookie.
You can manage and modify the use of cookies at any time via your browser. We remind you that disabling internal or third-party cookies that are strictly necessary for the provision of the service may result in slowing down and/or disrupting access and use of the site.